Contact TwinBot support
Email: support@twinbot.in Phone: +91 6383931536 Location: Chennai, India
Policy
Grievance Redressal
Last updated 27 August 2026
TwinBot aims to identify the responsible party and provide a practical response or escalation path for business, privacy, and technical concerns.
Information to include
- Your name and contact details
- Machine ID, product serial number, or TwinBot order number
- Transaction reference, date, time, and amount where applicable
- A clear description and relevant non-sensitive photographs or documents
Resolution approach
TwinBot will review whether the concern relates to TwinBot, the vending operator, an OEM, or a payment provider and may request additional evidence. Product quality and retail-refund complaints remain primarily the responsibility of the operator that stocked and sold the product. TwinBot will support technical investigation for TwinBot-enabled systems.
Protect your information
Never send a UPI PIN, card PIN, OTP, password, complete card details, or complete bank credentials in a grievance request.
Need clarification?
Contact TwinBot support.
Share the relevant product, machine, order, or transaction reference without sending passwords, OTPs, PINs, or complete bank credentials.
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