Last updated 27 August 2026
Refund and cancellation eligibility depends on the accepted quotation, order, completed work, product condition, and applicable law. This page does not replace order-specific written terms.
Unaccepted quotations may be cancelled without charge. After acceptance, completed engineering, customisation, procurement, activated licences, consumed support, and non-recoverable third-party costs may affect cancellation or refund eligibility. Custom-built hardware may not be cancellable after approval or production begins.
Report damage, incorrect items, or functional concerns promptly with the invoice, serial number, photographs, and fault description. TwinBot may troubleshoot, repair, replace, or refund according to the accepted order, warranty, and applicable law.
Products sold through a vending machine are sold by the operator identified on that machine. Failed-dispense, product-quality, replacement, and retail-refund requests must first be raised with that operator. TwinBot may provide technical records to the operator but cannot independently refund funds it did not receive.
Send order-related requests to support@twinbot.in with the relevant order or invoice details.
Share the relevant product, machine, order, or transaction reference without sending passwords, OTPs, PINs, or complete bank credentials.
Contact / Request Quote