Vending Payment and Failed-Dispense Policy

Payment verification

A product is authorised for dispensing only after authenticated backend confirmation of a successful transaction. A QR scan, screenshot, or customer success screen alone is not machine authorisation. One paid order must not intentionally generate repeated dispense authorisations.

Settlement and merchant responsibility

Subject to payment-provider approval, eligible funds are settled by the provider directly to the final operator's verified bank account. TwinBot supplies automation and integration technology and does not ordinarily receive or hold vending-sale proceeds. Each operator is responsible for merchant verification, products, pricing, taxes, consumer support, and refunds.

Payment succeeds but no product is delivered

• Record the machine ID, transaction reference, amount, date, and time
• Do not share a UPI PIN, card PIN, OTP, password, or complete bank credentials
• Contact the operator using the details displayed on the machine
• The operator verifies payment and machine records and initiates the applicable refund or resolution

Merchant onboarding and security

The payment provider controls KYC, approval, fees, settlement, suspension, and termination. Operators must provide accurate information, protect dashboard access, notify TwinBot before machine reassignment, and must not use the platform for prohibited products, transaction laundering, or fraudulent activity. TwinBot cannot guarantee provider approval.

Escalation

If the responsible operator cannot be reached, contact support@twinbot.in with the machine ID and transaction reference. TwinBot will assist with technical identification but cannot independently refund funds it did not receive.