Covered support
Subject to the applicable order, support may include remote diagnosis, configuration assistance, firmware correction, or repair or replacement of covered TwinBot-supplied components.
Policy
Warranty and Support Policy
Last updated 27 August 2026
The warranty period and included support are stated in the accepted quotation or order. Custom projects may include separate acceptance, maintenance, software, and field-service terms.
Typical exclusions
- Incorrect wiring, voltage, earthing, or installation
- Mechanical overload or unsuitable dispensing design
- Environmental exposure outside stated ratings
- Accident, misuse, vandalism, unauthorised repair, or modification
- Third-party cabinet, refrigeration, motor, network, telecom, or payment-provider failure
- Normal wear, consumables, and operation outside documented limits
Support process
Provide the invoice, serial or machine ID, fault description, logs, and photographs where available. Remote diagnosis may be required before a return or site visit is authorised. On-site service and travel are chargeable unless included in the order.
Contact
Request support at support@twinbot.in or +91 6383931536.
Need clarification?
Contact TwinBot support.
Share the relevant product, machine, order, or transaction reference without sending passwords, OTPs, PINs, or complete bank credentials.
Contact / Request Quote